Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Rotherhithe
At Rotherhithe Florist, our customers deserve only the freshest and most beautiful flowers for every occasion. As a trusted local florist, we proudly serve households and businesses throughout Rotherhithe and surrounding areas. Our fresh flowers guarantee is at the heart of our service, ensuring that each bouquet arrives in peak condition and stays vibrant for as long as possible. Your satisfaction and peace of mind are our top priorities.
Freshness Window & Guarantee
All flowers supplied by Rotherhithe Florist come with a freshness guarantee. We select only the finest, freshest blooms, ensuring your arrangements remain dazzling for a minimum of five days from delivery with the right care. If your flowers fail to meet this promise due to quality issues, we're here to help. Follow the care instructions included with your delivery to maximise vase life. If you have concerns about how long your flowers last, please contact us within the guaranteed freshness period.
Damaged-on-Arrival Policy
We take the utmost care in preparing and delivering all orders, but on rare occasions, flowers may arrive damaged due to transit issues. If your order is damaged when it arrives, please notify us as soon as possible, ideally within 24 hours of receiving your flowers. Kindly keep the packaging and take clear photographs of the damage to help us resolve your claim quickly. Our team will review your case and arrange for a suitable resolution, whether that’s a replacement or a refund.
Refund and Replacement Options
If you are not completely satisfied due to the freshness or condition of your flowers at arrival, we offer two options after reviewing your claim:
- Replacement: A fresh arrangement will be delivered on the next available date at no extra cost.
- Refund: We can issue a full or partial refund depending on the situation and your preference.
Your satisfaction is our priority, and we aim to process all refunds and replacements efficiently once the issue has been validated.
How to Make a Complaint
We strive to provide exceptional service, but if your experience falls short of expectations, we want to hear from you. To initiate a complaint, please reach out to our team with your order details and a description of your concern. Relevant photos and information will help us address your query quickly. You can expect a response within one working day, and we aim to resolve all complaints in a prompt and fair manner. Your feedback helps us improve our service for the Rotherhithe community.
Trusted by Rotherhithe’s Homes & Businesses
Rotherhithe Florist is committed to the satisfaction of our local customers. Our reputation is built on providing fresh, beautiful flowers and reliable service, ensuring every recipient enjoys an exceptional experience. Thank you for choosing us as your local florist, and for letting us be part of your special moments. If you have any questions about our returns, refunds, or complaints process, please contact our team for friendly, personal assistance.
