These Terms and Conditions (“Terms”) govern your use of the Rotherhithe Florist website and the services offered, including the online ordering and delivery of flowers throughout Rotherhithe and its surrounding areas. By placing an order through our online platform, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase. If you do not accept any part of these Terms, you should not use our website or services.
Rotherhithe Florist is a UK-based business specialising in online flower delivery services within Rotherhithe and neighbouring areas. We provide a wide range of floral arrangements, bouquets, and related products, with a focus on timely and reliable delivery direct to your nominated address.
1. Browsing & Selecting Products: Customers may browse available flowers and arrangements on our website. Each product listing includes a description, price (in GBP), and, where applicable, customisation options.
2. Placing an Order: Once you have chosen a product, you may add it to the basket. To complete the purchase, follow the online instructions, providing required information such as your name, delivery address, recipient details (if different), desired delivery date, and any special delivery instructions.
3. Order Confirmation: After you submit your order, you will receive an on-screen acknowledgment and an automated confirmation. This confirmation serves as our acceptance of your order, unless we notify you otherwise. Please check all details carefully on your confirmation and contact us promptly if any information is incorrect.
4. Availability: All orders are subject to stock and availability of flowers and delivery dates. We reserve the right to substitute flowers or materials of equal value and quality if a particular product is unavailable at the time of order. We will inform you of significant changes prior to fulfilling your order.
5. Delivery Details: Orders are fulfilled and delivered to addresses in Rotherhithe and the surrounding areas. Please ensure that the recipient’s address and all contact information are complete and accurate to facilitate successful delivery.
1. Accepted Payment Methods: We accept payment via major UK debit and credit cards, and other electronic methods as displayed on our checkout page. Payment is required in full at time of order placement.
2. Pricing: All prices for products and delivery charges are stated in British Pounds Sterling (GBP) and include VAT, where applicable. Delivery costs, if any, are shown separately before checkout.
3. Payment Security: We use reputable third-party payment processors. Your payment details are transmitted securely, and we do not retain your full payment card information.
1. Cancelling an Order: Orders for flower delivery can be cancelled by contacting us directly, preferably as soon as possible. Cancellations requested up to 24 hours before the scheduled delivery date are typically eligible for a full refund. After this time, cancellation may not be possible, or a cancellation fee may apply, as flowers and arrangements are perishable and made to order.
2. Amending an Order: Should you wish to make changes to your order (such as recipient details, delivery address or date), please contact us promptly. We will do our utmost to accommodate changes, provided your order has not already been prepared or despatched. Last-minute amendments may not always be possible.
3. Non-Delivery: If we are unable to fulfil your order due to factors beyond our control (such as incorrect delivery information or recipient unavailability), we will attempt to contact you to arrange re-delivery or collection where practical. Additional charges may apply for extra delivery attempts. If redelivery is not possible, we reserve the right to cancel the order and refund you, less reasonable costs where applicable.
We take pride in delivering fresh, high-quality flowers. Due to the nature of floral products and seasonal variations, some substitutions may occasionally be made to ensure prompt delivery. Substitute products will be of equal or higher value and will closely match your chosen arrangement’s style and colour scheme whenever possible.
If for any reason you are dissatisfied with your delivered flowers, you should contact us within 24 hours of receipt with photographs and details of the issue, so we can investigate and provide an appropriate remedy where necessary.
1. Delivery Areas: We offer flower delivery throughout Rotherhithe and the surrounding neighbourhoods, as specified on our website. Orders for delivery outside our stated areas may be declined or subject to specific arrangements at our discretion.
2. Delivery Times: We aim to deliver orders on your chosen date. While we strive to meet specific delivery requested time slots, we cannot guarantee exact delivery times due to circumstances such as traffic, weather, or recipient availability. Orders are typically delivered during standard business hours unless otherwise stated.
3. Missed Delivery: If no one is available to receive the flowers at the delivery address, we may leave them in a safe location, with a neighbour (where appropriate), or leave a calling card. Responsibility for the products passes to you once delivery is completed as per your instructions.
You are responsible for providing complete, correct delivery and contact information. We will not be liable for missing or delayed deliveries where the details provided are inaccurate or incomplete. Please ensure to review all order confirmations and communications to ensure accuracy.
To the extent permitted by law, Rotherhithe Florist shall not be liable to you or any third party for any loss of profits, business, revenue, anticipated savings or any indirect or consequential loss arising from use of, or failure to deliver, our products or services. Our total liability to you for any claim arising in relation to your order is limited to the purchase price paid for the relevant product(s), including delivery charges.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded under English law.
All personal information provided in the process of ordering is processed in accordance with UK data protection laws and our Privacy Policy, which explains how we use, store, and secure your information. Please review our Privacy Policy for further details.
All images, descriptions, logos, and content displayed on our website remain the intellectual property of Rotherhithe Florist or authorised licensors. You may not use, copy or distribute any content without our prior written permission.
We will not be held responsible for failure or delay in delivering your order where such failure is due to acts or circumstances outside our reasonable control. These include, but are not limited to, extreme weather, public emergencies, industrial disputes, supplier issues, unforeseen transport delays, or other force majeure events. In such cases, we will notify you as soon as possible and arrange a suitable solution where possible.
We reserve the right to update or revise these Terms from time to time, to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and your continued use of our site and services will indicate your acceptance of those changes.
These Terms and any disputes arising from your use of the Rotherhithe Florist website, services, or flower delivery in Rotherhithe and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability: If any provision in these Terms is found to be unlawful or unenforceable, that provision will be deemed deleted and the remainder of the Terms will remain fully valid and enforceable.
No Waiver: No waiver by us of any breach of these Terms shall constitute a waiver of any other breach.
Entire Agreement: These Terms represent the entire agreement between you and Rotherhithe Florist regarding online flower delivery for Rotherhithe and the surrounding areas, unless otherwise specified in writing.
If you have any questions about these Terms or require support with an order, you are encouraged to reach out via our online customer service form on our website. We are committed to resolving all enquiries promptly and in line with our obligations under UK consumer law.
Note: These terms apply to all customers ordering from Rotherhithe Florist for delivery in Rotherhithe and its surrounding areas. Please retain a copy of these Terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rotherhithe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rotherhithe.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
